Recently, SMAC has successfully helped ARTMAN to put new equipment into production quickly with professional and timely after-sales debugging service, ensuring its smooth resumption of production, and setting a good example of quality service in the industry.
ARTMAN is a leading manufacturer of heat exchangers and air coolers in United Arab Emirates, boasting nearly 40 years of experience in the industry. Due to business expansion, a new batch of advanced production equipment from SMAC was purchased. After installation, the equipment requires precise commissioning before it can be put into use, and the company has tight deadlines for order delivery, demanding extremely high efficiency in equipment commissioning. Upon receiving the request, SMAC after-sales team responded swiftly, forming a professional commissioning team led by senior engineers within 24 hours and heading to the customer site.
Upon arrival, the debugging team immediately launched a comprehensive inspection of the equipment. During the debugging process, they faced complex issues such as unstable operating parameters and poor compatibility of some components. Leveraging their profound expertise and extensive practical experience, the engineers swiftly formulated solutions. They conducted repeated tests, precisely adjusted the equipment parameters, and optimized problematic parts. After 48 hours of relentless effort, the debugging team successfully overcame all challenges, ensuring the equipment was fully debugged with all performance metrics meeting or even exceeding expectations.
The person in charge of ARTMAN, the client, gave high praise for this after-sales debugging service: "SMAC’s after-sales team is incredibly professional and dedicated! They completed such a complex debugging task in such a short time, ensuring our timely resumption of production and avoiding the risk of order breaches. Their service has injected strong momentum into our companys development, and we are full of confidence for future cooperation."
The person in charge of SMAC said that it will continue to deepen the construction of after-sales debugging service system, constantly improve the service ability, and help customers develop with better quality services, so as to set a higher standard for industry after-sales debugging service.
Post time: Mar-27-2025